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FAQ

Account Registration

Yes and No. 

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

No. You can also make your orders without registering an account, your orders will still be updated to you through email, however you may not be able to recheck again for your past orders.

Click here to register by filling in your details and following the instructions.

You can also register via your Facebook and Google account for fast login.

Yes. We will not misuse your personal details for any other purposes whatsoever. Don’t worry! All information that you provided to us is strictly confidential and will not be shared with any other parties.

If you've forgotten your password, just click the "Forgotten Your Password" and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to hello@eunique.com.my and we will assist you promptly.

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured! We do not sell nor disclose any of our customers’ personal information to other parties for any purposes. For more detail you can refer here.

Payments

After check out, you may select your payment method. If you have any voucher / discount code you may apply to it accordingly.

You can pay by:

1. SenangPay Payment Gateway
If you pay through SenangPay, it will provide automatic currency conversion based on the current rate for MYR. Kindly note SenangPay’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact SenangPay directly for more details regarding how they determine their currency conversion rates and fees.

i. Online banking (FPX)
Affin Bank
Alliance Bank (Personal)
Ambank
Bank Islam
Bank Muamalat
Bank Rakyat
BSN
CIMB Clicks
Hong Leong Bank
HSBC Bank
KFH
Maybank2U
OCBC Bank
Public Bank
RHB Bank
Standard Chartered
UOB Bank

ii. Credit / Debit Card

2. PayPal
3. Bank Transfer
You can transfer online using your online banking account or thru ATM machine. Kindly Whatsapp us the transaction receipt or email us at order@eunique.com.my

* We DO NOT accept Cash on Delivery.

For refunds back to the customer's original payment method, however it will be based on case to case basis.
 
1. Refund via Online Banking will take 5-7 working days (excluding weekend & Public Holiday).
2. Refund via SenangPay will take 5-7 working days (excluding weekend & Public Holiday).

Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at  hello@eunique.com.my or Whatsapp us at 0124950549 for us to check further.

Yes!

SenangPay - Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system. Our system has been audited to be secure and we are currently in the process of getting certified for PCI-DSS compliance, which is the highest level of security assurance any company can have. There’s no compromise on security and we will always handle it first and foremost.

Voucher Codes

After checking out, you will be directed to the information page. There will be a “Discount Code” box on the left side, you may then enter the discount code there and click “Apply”. Your overall total costs of the items that you have purchased will be deducted and be shown there.

Only one voucher code can be applied per order.

Some of the code may apply for different promotions, and it will not be applicable for further usage once the promotion ends. If the code that you apply is correct and it is still not working may email us at hello@eunique.com.my or Whatsapp us at 0124950549.

Orders

1. First step is to go to our website www.eunique.com.my

2. Once done, all you need to do now is start browsing! You can start searching through the search bar or if you're looking for a particular type of item, you can browse by category located along the top of the page. Our new and current popular items will be displayed at the front page! You may browse along this page as well to see what’s currently popular amongst our other products.

3. Once you have found the items that you want, select the color of your choice, Insert the name you wanted on the Add Name section or leave it empty  if you do not want any names to be printed, chose the size that you wanted ( for clothes ) then click on the “Add to Cart”  button.

4. If you're happy with the items in your shopping bag, click  “Checkout”  to complete your order.

5. Then proceed for payment and shipping.

Since our production starts processing within 24 Hours, once the transactions have been made for your orders, unfortunately NO changes can be made. 

If you have accidentally put in the wrong name or chosen the wrong design, additional charges will be imposed for having to re-do that particular item. 

Please double check that all names and designs chosen are correct before completing your order.

You can pay by:

1. SenangPay Payment Gateway
If you pay through SenangPay, it will provide automatic currency conversion based on the current rate for MYR. Kindly note SenangPay’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact SenangPay directly for more details regarding how they determine their currency conversion rates and fees.

  • Online banking (FPX)
    Affin Bank
    Alliance Bank (Personal)
    Ambank
    Bank Islam
    Bank Muamalat
    Bank Rakyat
    BSN
    CIMB Clicks
    Hong Leong Bank
    HSBC Bank
    KFH
    Maybank2U
    OCBC Bank
    Public Bank
    RHB Bank
    Standard Chartered
    UOB Bank


  • Credit / Debit Card
2. PayPal
3. Bank Transfer
You can transfer online using your online banking account or thru ATM machine. Kindly Whatsapp us the transaction receipt or email us at order@eunique.com.my

* We DO NOT accept Cash on Delivery.


Kindly contact us immediately and we'll assist in canceling your order so that you can place a new one.

We can cancel your orders but it also depends on the situation, as we may need to know the reason why you need to cancel the orders. For this, you will need to  either email us at  hello@eunique.com.my or Whatsapp us at 0124950549 as soon as possible so that we won't process your order.

We are terribly sorry about that! Please either email us at hello@eunique.com.my  or Whatsapp us at  0124950549

To check your order number, once you’ve made a purchase the page will direct you back to your orders and the order number will be displayed in My Order page. An email will also be sent to you once you’ve made your orders.

Shipping & Return

For standard items, it will take us approximately 1-3 working days for your items to be processed  ( printing and packaging ) after the payment has been made. The shipping will then take approximately around 5-7 working days as well. Therefore the overall estimation for you to get your orders is around 1-2 weeks time. 

We are using Poslaju as our main courier service.

Semenanjung Malaysia - Rates start from RM8 depending on quantity.
Sabah & Sarawak - Rates start from RM14 depending on quantity.

We are currently using Poslaju and  J&T as our courier service.

Yes you may. If you happen to receive a faulty item, please do email us at  hello@eunique.com.my or Whatsapp us at 0124950549 for us to check further. Send us a photo of the item along with your order number. Provide us details as well on the faulty item so we can do a replacement for that particular  item.

If this happens, may contact our customer service and explain to them beforehand of the items that have been sent wrongly. You may then proceed to  return the items back to our address which is attached to the parcel. The shipping will be covered by us, as it is a mistake made from our side.

Bulk Orders

Yes! Kindly Whatsapp us at 0124950549 to receive bulk order price list for all of our products. Bulk order special price starts from 5pcs and above for same product category.