FAQ

Yes and No. 

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

No. You can also make your orders without registering an account, your orders will still be updated to you through email, however you may not be able to recheck again for your past orders.

Yes. We will not misuse your personal details for any other purposes whatsoever. Don’t worry! All information that you provided to us is strictly confidential and will not be shared with any other parties.

If you've forgotten your password, just click the "Forgotten Your Password" and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to hello@eunique.com.my and we will assist you promptly.

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured! We do not sell nor disclose any of our customers’ personal information to other parties for any purposes. For more detail you can refer here.

Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at  hello@eunique.com.my or Whatsapp us at 0124950549 for us to check further.

Yes!

SenangPay - Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system. Our system has been audited to be secure and we are currently in the process of getting certified for PCI-DSS compliance, which is the highest level of security assurance any company can have. There’s no compromise on security and we will always handle it first and foremost.

After checking out, you will be directed to the information page. There will be a “Discount Code” box on the left side, you may then enter the discount code there and click “Apply”. Your overall total costs of the items that you have purchased will be deducted and be shown there.

1. First step is to go to our website www.eunique.com.my

2. Once done, all you need to do now is start browsing! You can start searching through the search bar or if you're looking for a particular type of item, you can browse by category located along the top of the page. Our new and current popular items will be displayed at the front page! You may browse along this page as well to see what’s currently popular amongst our other products.

3. Once you have found the items that you want, select the color of your choice, Insert the name you wanted on the Add Name section or leave it empty  if you do not want any names to be printed, chose the size that you wanted ( for clothes ) then click on the “Add to Cart”  button.

4. If you're happy with the items in your shopping bag, click  “Checkout”  to complete your order.

5. Then proceed for payment and shipping.

Since our production starts processing within 24 Hours, once the transactions have been made for your orders, unfortunately NO changes can be made. 

If you have accidentally put in the wrong name or chosen the wrong design, additional charges will be imposed for having to re-do that particular item. 

Please double check that all names and designs chosen are correct before completing your order.

• Online banking (FPX)
  Affin Bank
  Alliance Bank (Personal)
  Ambank
  Bank Islam
  Bank Muamalat
  Bank Rakyat
  BSN
  CIMB Clicks
  Hong Leong Bank
  HSBC Bank
  KFH
  Maybank2U
  OCBC Bank
  Public Bank
  RHB Bank
  Standard Chartered
  UOB Bank

• Credit / Debit Card

We can cancel your orders but it also depends on the situation, as we may need to know the reason why you need to cancel the orders. For this, you will need to  either email us at  hello@eunique.com.my or Whatsapp us at 0124950549 as soon as possible so that we won't process your order.

To check your order number, once you’ve made a purchase the page will direct you back to your orders and the order number will be displayed in My Order page. An email will also be sent to you once you’ve made your orders.

For standard items, it will take us approximately 1-3 working days for your items to be processed  ( printing and packaging ) after the payment has been made. The shipping will then take approximately around 5-7 working days as well. Therefore the overall estimation for you to get your orders is around 1-2 weeks time. 

Yes you may. If you happen to receive a faulty item, please do email us at  hello@eunique.com.my or Whatsapp us at 0124950549 for us to check further. Send us a photo of the item along with your order number. Provide us details as well on the faulty item so we can do a replacement for that particular  item.

If this happens, may contact our customer service and explain to them beforehand of the items that have been sent wrongly. You may then proceed to  return the items back to our address which is attached to the parcel. The shipping will be covered by us, as it is a mistake made from our side.